- Appointments are not required for general visits —you are welcome to walk in during opening hours.
- However, if you have a specific purchase in mind, we recommend booking an appointment ahead of your visit as wait times may be long.
- If you require product services, including cleaning and repairs, you do need to book an appointment.
Kuala Lumpur - Pavilion
Mon.-Sun.: 10:00AM- 10:00PM
- Online Appointment Booking
- Online Appointment Booking
At Your Service
Diamond Engagement Ring Consultation
Frequently Asked Questions
When viewing a product on Tiffany.com, you can click “Find In Store” and input your location to search for in-store availability. Please note that the availability of products are subject to change. To confirm that the product is still available at your preferred store, please contact Customer Service at 800 843 3269.
Since 1837, Tiffany & Co. has maintained the highest standards in design, materials and craftsmanship, creating jewelry that has been passed down from generation to generation. With some simple, basic care, you can help preserve and protect your jewelry for years to come.
Over time, fine jewelry can become a treasured family heirloom if it is cared for properly. Dust, pollution and daily wear all conspire to cloud the brilliance of gemstones. The surface of gold, platinum and silver jewelry can become dulled. Timeworn prongs and clasps can result in the loss of a stone or an entire piece of jewelry.
Professional cleanings are recommended as often as once a year. We encourage you to bring your Tiffany & Co. jewelry back to us for professional servicing. Our staff is knowledgeable and experienced in all aspects of jewelry care, including cleaning gemstones, restringing pearls and repairing clasps and earring backs.
Tiffany & Co. Sterling Silver Jewelry
Tiffany only uses sterling silver, one of the most beautiful and lustrous of all metals. Sterling silver is a precious metal and may require cleaning from time to time. With proper care, your silver will retain its beauty and character for many generations to come.
The First Rule of Silver Care
Sterling silver tarnishes, especially when exposed to salt air and products containing sulfur, such as rubber bands and some papers. However, silver that is regularly used typically needs less care, so Tiffany strongly encourages you to wear your silver every day.
General Silver Care
Using a small amount of Tiffany’s silver jewelry cleaner on a soft cloth, gently rub the silver several times. Then rinse the silver thoroughly in warm water and carefully dry. This will remove the tarnish and dullness, keeping your sterling silver like new. Please note: chlorine and bleach accelerate tarnishing and should be avoided.
An oxidized finish is the deliberate blackening of crevices in the ornamentation of a silver object to make its decorative details stand out more clearly. Take care as this finish can be removed by overzealous cleaning and polishing.
Once cleaned and polished, silver must be kept dry and properly stored. Our Tiffany Blue® flannel bags will protect it from abrasion and offer a degree of tarnish prevention. Bags made of Pacific cloth are also very effective in preventing tarnish.
Silver polishing services are available for sterling silver jewelry, flatware and hollowware items manufactured by Tiffany & Co. If you wish to have your silver polished, please contact your nearest Tiffany & Co. store or call Customer Service at 800 843 3269.
Gold and Platinum Jewelry
Between professional servicing, most gold and platinum jewelry can be maintained with a non-abrasive cleaner. Examine your jewelry regularly to make sure settings are snug and clasps and joinings are secure.
Avoid exposing gold jewelry to household bleach, which will quickly cause gold to discolor and possibly disintegrate.
Jewelry storage is important as well. At the time of purchase, all Tiffany & Co. jewelry is wrapped in a protective box, case or tarnish-resistant pouch. Between wearings, we recommend that you place it back in its original case or another suitably lined box or pouch.
Certain basic precautions should be taken with all of your jewelry. However, some gemstones, as outlined in this section, require special care.
Take care to protect your jewelry from impact against hard surfaces and avoid contact with abrasive surfaces. Even a diamond can chip if hit with enough force or at just the right angle. Many stones such as amethyst, emerald, kunzite, opal, pearl, peridot, tanzanite and tourmaline are very delicate and easily abraded. Enamel can also chip or scratch when struck. Gemstones can scratch other gemstones and wear away at precious metals. Therefore, avoid stacking those rings and bracelets that would be vulnerable to such abrasion. Extreme temperatures, perfumes, cosmetics, ultrasonic cleaning and household chemicals can also damage jewelry.
To clean diamonds, use a mild solution of six parts water to one part ammonia and apply with a soft bristle brush.
If worn often, pearls should be cleaned and restrung professionally once a year. Between cleanings, wipe pearls gently with a damp cloth.
Download Full Gemstone Care PDF
Rubedo® Metal Jewelry
A unique Tiffany metal, Rubedo® metal captures the rose luminescence of dawn. Maintaining the beauty of this radiant metal is simple and with proper care, your Rubedo® metal designs can last for generations.
Rubedo® Metal Care
Like sterling silver, Rubedo® metal can tarnish, especially when exposed to salt air and products containing sulfur, such as rubber bands and some papers. To remove tarnish or fingerprints on Rubedo® metal, use Tiffany silver polish or another quality brand. Some “dip” polishes contain harsh chemicals and should be avoided. Electrolytic cleaning (aluminum foil, salt and baking soda in a water base) is not recommended.
Begin by using a soft cloth or sponge to apply the polish. Rub each piece gently but firmly lengthwise, using straight, even strokes. Wash in sudsy water, being sure to remove all the polish. Rinse well in warm water, dry thoroughly and buff gently with a soft cloth.
Storing Rubedo® Metal
Once cleaned and polished, Rubedo® metal must be kept and properly stored. Our Tiffany Blue® flannel bags will protect it from abrasion and offer a degree of tarnish prevention. Bags made of Pacific cloth are also very effective in preventing tarnish. If the climate is humid, place a small packet of demoisturizing crystals (e.g., silica gel) inside the bag.
Tiffany & Co. offers complimentary shipping for any item you’d like to return. Simply visit this page to print a return label. Then drop off your package at the nearest UPS location.
Articles are accepted for credit or exchange in the U.S. if returned in a saleable condition within 30 days, accompanied by a sales receipt. Some exclusions may apply. Fragrance must be returned in its original packaging (including wafer seal stickers) and salable condition. Please note that personalised items with engraving, etching, embossing and other services may not be returned or exchanged.
A refund will be made to the purchaser upon request if payment has been received. Gift recipients are entitled to a nonrefundable merchandise credit. Cash refunds are not available for returns made at retail locations. To return or exchange your gift selection, please follow the instructions included in your package.
- If you are waiting to collect a product, you can contact us at 800 464 5000 to check the status of your service and we can ship the product directly to your doorstep.
- You can start a service request and receive a shipping kit by calling us at 800 464 5000 or emailing us at Client.Services@tiffany.com. Click here for more information on how to request a service.