Yes. Whether you’re looking for product recommendations and styling or customer service and repair, Tiffany & Co. does offer virtual appointments. Book online here and choose the Virtual tab after selecting your store.
Richmond - Stony Point
Please note this store will be closed on April 9th, 2023.
- Jewelry Cleaning & Repair
- Online Appointment Booking
- Jewelry Cleaning & Repair
- Online Appointment Booking
At Your Service
Diamond Engagement Ring Consultation
At Your Service
Jewelry Cleaning & Repair
Frequently Asked Questions
Yes. Whether it’s an in-store appointment or a virtual appointment, book online here to discover all that Tiffany has to offer.
When viewing a product on Tiffany.com, you can click “Find In Store” and input your location to search for in-store availability. Please note that the availability of products are subject to change. To confirm that the product is still available at your preferred store, please contact Customer Service at 800 843 3269.
Visit the Tiffany store of your choice, making sure to bring your watch's Warranty Certificate. You may also contact Customer Service at 800 843 3269 or via email. Once you have left your watch with us, a Tiffany specialist will identify the specific services that need to be performed. You will be given an estimate and date of completion. Service will be undertaken once you have accepted the terms of that estimate.
Since 1837, Tiffany & Co. has maintained the highest standards in design, materials and craftsmanship, creating jewelry that has been passed down from generation to generation. With some simple, basic care, you can help preserve and protect your jewelry for years to come.
Over time, fine jewelry can become a treasured family heirloom if it is cared for properly. Dust, pollution and daily wear all conspire to cloud the brilliance of gemstones. The surface of gold, platinum and silver jewelry can become dulled. Timeworn prongs and clasps can result in the loss of a stone or an entire piece of jewelry.
Professional cleanings are recommended as often as once a year. We encourage you to bring your Tiffany & Co. jewelry back to us for professional servicing. Our staff is knowledgeable and experienced in all aspects of jewelry care, including cleaning gemstones, restringing pearls and repairing clasps and earring backs.
Tiffany & Co. Sterling Silver Jewelry
Tiffany only uses sterling silver, one of the most beautiful and lustrous of all metals. Sterling silver is a precious metal and may require cleaning from time to time. With proper care, your silver will retain its beauty and character for many generations to come.
The First Rule of Silver Care
Sterling silver tarnishes, especially when exposed to salt air and products containing sulfur, such as rubber bands and some papers. However, silver that is regularly used typically needs less care, so Tiffany strongly encourages you to wear your silver every day.
General Silver Care
Using a small amount of Tiffany’s silver jewelry cleaner on a soft cloth, gently rub the silver several times. Then rinse the silver thoroughly in warm water and carefully dry. This will remove the tarnish and dullness, keeping your sterling silver like new. Please note: chlorine and bleach accelerate tarnishing and should be avoided.
An oxidized finish is the deliberate blackening of crevices in the ornamentation of a silver object to make its decorative details stand out more clearly. Take care as this finish can be removed by overzealous cleaning and polishing.
Once cleaned and polished, silver must be kept dry and properly stored. Our Tiffany Blue® flannel bags will protect it from abrasion and offer a degree of tarnish prevention. Bags made of Pacific cloth are also very effective in preventing tarnish.
Silver polishing services are available for sterling silver jewelry, flatware and hollowware items manufactured by Tiffany & Co. If you wish to have your silver polished, please contact your nearest Tiffany & Co. store or call Customer Service at 800 843 3269.
Gold and Platinum Jewelry
Between professional servicing, most gold and platinum jewelry can be maintained with a non-abrasive cleaner. Examine your jewelry regularly to make sure settings are snug and clasps and joinings are secure.
Avoid exposing gold jewelry to household bleach, which will quickly cause gold to discolor and possibly disintegrate.
Jewelry storage is important as well. At the time of purchase, all Tiffany & Co. jewelry is wrapped in a protective box, case or tarnish-resistant pouch. Between wearings, we recommend that you place it back in its original case or another suitably lined box or pouch.
Certain basic precautions should be taken with all of your jewelry. However, some gemstones, as outlined in this section, require special care.
Take care to protect your jewelry from impact against hard surfaces and avoid contact with abrasive surfaces. Even a diamond can chip if hit with enough force or at just the right angle. Many stones such as amethyst, emerald, kunzite, opal, pearl, peridot, tanzanite and tourmaline are very delicate and easily abraded. Enamel can also chip or scratch when struck. Gemstones can scratch other gemstones and wear away at precious metals. Therefore, avoid stacking those rings and bracelets that would be vulnerable to such abrasion. Extreme temperatures, perfumes, cosmetics, ultrasonic cleaning and household chemicals can also damage jewelry.
To clean diamonds, use a mild solution of six parts water to one part ammonia and apply with a soft bristle brush.
If worn often, pearls should be cleaned and restrung professionally once a year. Between cleanings, wipe pearls gently with a damp cloth.
Download Full Gemstone Care PDF
Rubedo® Metal Jewelry
A unique Tiffany metal, Rubedo® metal captures the rose luminescence of dawn. Maintaining the beauty of this radiant metal is simple and with proper care, your Rubedo® metal designs can last for generations.
Rubedo® Metal Care
Like sterling silver, Rubedo® metal can tarnish, especially when exposed to salt air and products containing sulfur, such as rubber bands and some papers. To remove tarnish or fingerprints on Rubedo® metal, use Tiffany silver polish or another quality brand. Some “dip” polishes contain harsh chemicals and should be avoided. Electrolytic cleaning (aluminum foil, salt and baking soda in a water base) is not recommended.
Begin by using a soft cloth or sponge to apply the polish. Rub each piece gently but firmly lengthwise, using straight, even strokes. Wash in sudsy water, being sure to remove all the polish. Rinse well in warm water, dry thoroughly and buff gently with a soft cloth.
Storing Rubedo® Metal
Once cleaned and polished, Rubedo® metal must be kept and properly stored. Our Tiffany Blue® flannel bags will protect it from abrasion and offer a degree of tarnish prevention. Bags made of Pacific cloth are also very effective in preventing tarnish. If the climate is humid, place a small packet of demoisturizing crystals (e.g., silica gel) inside the bag.
The Tiffany Archives purchases extraordinary, one-of-a-kind pieces for its collection. For your item to be considered for repurchase, please send clear images of the object, including Tiffany hallmarks, and your asking price to the following address: Archives@Tiffany.com.
Tiffany is pleased to offer monogramming, engraving and hand engraving. You may select your preferred engraving method; however, for certain items, our engraving experts have determined in advance the most appropriate technique.
Pricing is as follows:
Monogramming: A monogram is a traditional design that personalizes an item with the owner’s initials. Tiffany monograms are hand engraved for a one-of-a-kind, heirloom effect. Three letters, $70 per-item monogramming charge ($140 per pair of cuff links).
Hand Engraving: Hand engraving is the art of removing metal to create lettering through the use of manual tools. Each piece is unique, allowing for the different character of each engraver. Three letters, $50 per-item engraving charge ($100 per pair of cuff links).
Standard Engraving: This method uses technology to create lettering, consistently replicating our most popular styles. Three letters, $35 per-item engraving charge ($70 per pair of cuff links).
Items ordered on Tiffany.com may be engraved with up to three initials in one of our most popular styles: Block, Roman, Script, French Script and Italic Roman. Engraving is done in uppercase letters. Unfortunately, we cannot engrave numbers or punctuation on items ordered from our website. For additional options or information and assistance with custom engraving, please visit your nearest Tiffany & Co. store, or call 800 843 3269.
Engraving will be in uppercase letters only. Please note that engraved items may not be returned or exchanged. Please allow an additional 1-2 days for delivery of standard engraved items and an additional 3-4 days for delivery of hand-engraved items.
Tiffany & Co. offers complimentary shipping for any item that you’d like to return. Simply click here for TCO Returns RSC to print out a shipping label. Then drop off your package at the nearest UPS or FedEx location, depending on which label you receive.
For any purchases made in-store on or after February 1, 2020, the 30-day return policy will be extended to 30 days from the date on which the store reopens. Online purchases will have a 60-day return policy for purchases made February 1 forward, until further notice. Please note, the processing of online returns will be delayed.
Articles are accepted for credit or exchange in the U.S. if returned in saleable condition and accompanied by a sales receipt. Some exclusions may apply. Fragrance must be returned in its original packaging (including water seal stickers) and in salable condition.
A refund will be made to the purchaser upon request if payment has been received. Gift recipients are entitled to a nonrefundable merchandise credit. Cash refunds are not available for returns made at retail locations. To return or exchange your gift selection, please follow the instructions included with your package.