Frequently Asked Questions

What should I bring to the store when I pick up an item I purchased?


Please make sure you have:


1. A copy of your in-store pickup notification email.

2. A valid form of identification.* If you send someone else, or a courier service, to pick up the item on your behalf, please ensure that they have a copy of your in-store pickup notification email along with their own valid form of identification.

3. The original form of payment.


Please proceed to a client care representative to pick up your order.


*Valid forms of identification include:


  • Passport 
  • Government-issued driver's license 
  • Government-issued national/state/province identity card (including European ID card) 
  • Military ID card