Frequently Asked Questions
- Shipping & Returns FAQ
- COVID-19 Updates
- Shopping FAQ
- Care and Repair FAQ
- Engraving FAQ
- A Tiffany Diamond FAQ
- Love & Engagement FAQ
- Counterfeit Designs FAQ
- Credit Card Account FAQ
- Archive Services FAQ
- In-Store Pickup FAQ
- Gift Card FAQ
- Wedding & Gifts FAQ
- Watch Care & Service FAQ
- Business Accounts FAQ
- Career FAQ
- What shipping options are available on Tiffany.com?
- How can I make returns or exchanges?
- Can I track my online order?
- Will my Tiffany.com purchase arrive gift-wrapped?
- Can I ship my order to an international location?
- How long does a Tiffany order take to ship?
- Are Tiffany products insured when shipped?
- How much is shipping?
- How can I make returns or exchanges without a receipt?
- May I return an engraved item?
- Our Most Up-to-date Store Information
- Are Personal Shoppers Available to Assist Me?
- What Will Tiffany Do if Case Numbers Continue to Rise?
- What Are the Social Distancing Rules Tiffany Is Operating by in Store?
- What is Tiffany & Co. Doing to Keep Stores Clean?
- Can I Book an Appointment With a Sales Representative or Diamond Expert Online?
- Does Tiffany & Co. Offer Virtual Appointments with a Sales Representative or Diamond Expert?
- How Soon Can I Pick Up My Order In-Store?
- Does Tiffany Complete Daily Wellness Checks on Staff?
- Are There Stay-At-Home Requirements for Staff Feeling Ill?
- How is Tiffany Helping the Community During this Pandemic?
- How has COVID-19 Impacted Care and Repair Services?
- How is Tiffany & Co. Ensuring Products Touched, Tried On or Returned by Clients are Safe?
- How do I place an order on Tiffany.com?
- What payment methods does Tiffany.com accept?
- How can I find out if an item sold online is available at my local store?
- Does Tiffany & Co. offer resizing?
- Is it safe to order on Tiffany.com?
- Will I be charged sales tax on my Tiffany.com purchase?
- Can I include a personalized gift message with my purchase?
- Is all Tiffany & Co. merchandise available for purchase online?
- What if I need extra help or advice about my purchase?
- Does Tiffany & Co. offer personal shopping services?
- Is in-store pickup available for items purchased on Tiffany.com?
- Do other websites or stores sell authentic, new Tiffany & Co. merchandise?
- Are prices on Tiffany.com subject to change?
- Is the Tiffany Blue Box available for purchase?
- How do I apply for Tiffany Select Financing?
- What is Tiffany Select Financing?
- Is there a special accommodation for members of the U.S. Armed Forces?
- What is Tiffany doing with my information to comply with the GDPR (EU General Data Protection Regulation)?
- What is Tiffany doing with my information to comply with the California Consumer Privacy Act (CCPA)?
- Does Tiffany offer financing or payment plans for non-engagement purchases?
- Can you insure Tiffany jewelry?
- Can I buy an engagement ring over the phone?
- Does Tiffany have a ring size conversion chart?
- Does Tiffany & Co. have jewelry for children?
- How do I care for my jewelry?
- How do I care for my leather goods?
- How do I care for my Tiffany & Co. candle?
- How should I store my silver?
- How can I handle my sterling silver products that have an oxidized finish?
- How do I get an appraisal for my Tiffany & Co merchandise?
- How can I get an item repaired?
- How can I check on the status of my repair?
- What precautions should I take when using lead crystal food service products?
- Can I store beverages in lead crystal?
- Where can I have my watch serviced?
- How much does it cost to repair my Tiffany jewelry?
- What cleaning and care services does Tiffany offer?
- How often should I get my jewelry cleaned?
- How often should I polish my silver?
- Does Tiffany offer free jewelry cleaning services?
- Where can I get my Tiffany jewelry cleaned?
- How should I store and organize my jewelry?
- Can your Tiffany jewelry get wet?
- How do I replace missing pieces from Tiffany jewelry sets?
- How to care for Tiffany sterling silver
- How do I care for my diamonds?
- How do I care for my gemstone jewelry?
- How do I care for my pearl jewelry?
- How should I clean my Tiffany & Co. China?
- Can I repair my Tiffany & Co. chain?
- Can my necklace be lengthened or shortened?
- Can I replace a lost earring or cuff link?
- Can my Tiffany pen be repaired?
- How should I clean my diamond ring?
- How to polish pearls
- How to clean gold and platinum jewelry
- Does gold tarnish?
- How to remove scratches from gold and platinum
- How to polish gold and platinum
- How to clean a leather purse
- How to remove water stains from leather
- Does sterling silver tarnish?
- Where can I buy silver cleaner and polishing cloths?
- How do I care for my jewelry?
- Is engraving available on Tiffany.com?
- How will I know if an item available on Tiffany.com can be engraved?
- Where will the item be engraved?
- May I have something other than three initials, such as a corporate logo or a full name, engraved on an item purchased on Tiffany.com?
- May I return an engraved item?
- May I have a non-Tiffany item engraved at Tiffany & Co.?
- Does Tiffany & Co. offer complimentary engraving for wedding bands online?
- How much does engraving cost?
- How long does engraving take?
- Is engraving available in store?
- What is engraving?
- How can I schedule a Tiffany diamond ring consultation?
- What is Tiffany & Co. doing to protect the environment?
- What is Tiffany doing about the problem of conflict diamonds?
- What is the Tiffany Diamond Certificate and Lifetime Warranty?
- When buying a diamond engagement ring, how do I determine a budget?
- What should I consider when purchasing diamonds?
- How do I know the provenance of my individually registered Tiffany diamond?
- How does Tiffany define “Botswana sort”?
- How does Tiffany define “Tiffany heritage stones”?
- How can I learn more about the provenance of my Tiffany diamond?
- Will you be able to identify the exact mine of origin in future, and if so, when? If not, why not?
- Supplier Code of Conduct
- California Supply Chain Transparency Act Statement
- Which C is the most important?
- Will I get a certificate with my engagement ring?
- What makes a Tiffany & Co. diamond?
- What is diamond provenance?
- Is Tiffany discontinuing sourcing diamonds from Russia?
- Am I able to choose whether or not my Tiffany diamond originates from Russia?
- What is Tiffany doing to respond to the Russia/Ukraine crisis?
- Does Tiffany offer traceability of their diamonds?
- How can I schedule a consultation with a Tiffany Diamond Expert?
- Is there a special discount for members of the U.S. Armed Forces?
- Does Tiffany offer conflict-free diamonds?
- What should I consider when choosing a diamond?
- Can I change my shipping address after I’ve placed my order to keep my engagement ring a surprise?
- Will my engagement ring purchase arrive in a discreet box?
- When will I receive my engagement ring purchase?
- What if I need to return my engagement ring?
- What is the Tiffany Diamond Certificate?
- Does the Tiffany Diamond Certificate arrive with my order?
- Does my engagement ring come with a Lifetime Warranty?
- Are insurance valuation letters included with my purchase?
- Does Tiffany & Co. offer insurance for my engagement ring?
- Can I upgrade my Tiffany engagement ring?
- How do I resize my engagement ring? Are there any restrictions?
- What care services do you offer for my Tiffany engagement ring?
- Does Tiffany offer financing or payment plans for engagement ring purchases?
- Can I add a personal touch to my engagement purchase?
- Can you put an engagement ring on layaway?
- How do I apply for a Tiffany & Co. credit card account?
- What is Tiffany Select Financing?
- What are the terms and conditions of a Tiffany & Co. credit card?
- How does Tiffany & Co. keep my credit card account information safe?
- Does Tiffany & Co. notify its credit card account holders of its privacy policies and practices?
- Does Tiffany & Co. disclose our credit card account holder information to affiliates or non-affiliates?
- What is Tiffany & Co.'s privacy policy?
- How do I pay my bill online or activate monthly electronic billing statement?
- Is credit score required for engagement ring purchase?
- How do I contact the Tiffany archives?
- Who can access information from the Tiffany archives?
- What are the archives' research fees?
- What can you tell me about Louis Comfort Tiffany?
- I have a bronze belt buckle that is marked "Tiffany & Co. Broadway", "Tiffany Studios" or "A.J. Nash". Can you tell me who designed it, its value and how old it is?
- Can you confirm that Tiffany & Co. manufactured my clock?
- Are you interested in purchasing my Tiffany & Co. item?
- What is the in-store pickup service?
- Can I pick up items that I purchase online at any Tiffany & Co. store?
- How will I know that an item is available to purchase online and pick up at a New York City store?
- Are all items on Tiffany.com available to purchase online and pick up at a New York city store?
- How do I place an order on Tiffany.com to pick up at the Fifth Avenue, Wall Street or Soho store?
- How long does it take for my item to be ready for pickup at the Wall Street store?
- How long does it take for an item to be ready for pickup at the Fifth Avenue store?
- How will I know when my item is ready to be picked up?
- What should I bring to the store when I pick up an item I purchased?
- May I engrave an item that I purchase online to pick up at a store?
- Will sales tax be charged on items the will be picked up?
- How do I create an online Tiffany bridal registry?
- Which Tiffany & Co. retail stores participate in the online Tiffany bridal registry?
- After a bride registers at a Tiffany & Co. retail store, how soon will her bridal registry be available online?
- If a bride chooses online registry access, what bridal registry information will appear online?
- Can a bride update, make changes to her bridal registry, and view gifts received online?
- If a guest purchases a bridal registry item at a Tiffany retail store, will the bridal registry automatically update to reflect that purchase?
- What is the return policy for bridal registry gifts purchased online?
- Can a guest use their Tiffany & Co. charge card when purchasing a wedding gift online?
- Is it possible that I might receive duplicate bridal registry gifts?
- How will I know if an item purchased online from the Tiffany bridal registry is on backorder?
- Will a bridal gift purchased online ship with a gift card?
- Why would I want to protect my bridal registry with a password?
- How will the bride notify her guests of her password?
- What is Tiffany & Co.'s point of view regarding protecting a registry with a password?
- How do I replace pieces missing from my Tiffany & Co. sterling silver flatware, china or crystal settings?
- What is the history of Tiffany's watch services?
- What is the Tiffany warranty on watches?
- How do I care for my watch?
- Where can I have my watch repaired?
- How can I check that my watch is still water resistant?
- What is a magnetic field?
- Why do I need to have my watch serviced regularly?
- My watch, which is an old model, is damaged. Why does the warranty not apply?
- How often should I take my Tiffany watch in for servicing?
- Where is my nearest Tiffany watch service center?
- Terms and conditions for a direct billing agreement
- Direct Bill and Credit Card accounts
- Can I use my business account on Tiffany.com?
- Who can use my Tiffany business account?
- Should I open a Tiffany business account?
- What is required to open a Tiffany business account?
- What kinds of business gifts and awards are available to Tiffany business account holders?
- What are the advantages of Tiffany & Co. recognition gifts?
- Am I limited in what I can purchase on a Tiffany business account?
- How do I order using my Tiffany business account?
- Can I personalize or customize a Tiffany gift?
- Does Tiffany & Co. create Trophies and Awards?
- Where can I apply for a career at Tiffany & Co.?
- Does Tiffany offer a Retail Management Training Program?
- What type of retail positions are offered at International Stores? How can I apply?
- What opportunities are available for graduate gemologists?
- What opportunities are available for jewelers, polishers, gemstone setters, watchmakers, engravers and other craftspeople?
- What opportunities are available for engravers and polishers?
- What opportunities are available for jewelers and watchmakers?
- Does Tiffany & Co. offer part-time or temporary positions?
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