Frequently Asked Questions

How can I make returns or exchanges?

Tiffany & Co. offers complimentary shipping for any item that you’d like to return. Simply  to print out a shipping label. Then drop off your package at the nearest UPS or FedEx location, depending on which label you receive.

 

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For any purchases made in-store on or after February 1, 2020, the 30-day return policy will be extended to 30-days from the date on which the store reopens. Online purchases will have a 60-day return policy for purchases made February 1st forward, until further notice. Please note, the processing of online returns will be delayed.

 

Articles are accepted for credit or exchange in the U.S. if returned in saleable condition and accompanied by a sales receipt. Some exclusions may apply. Fragrance must be returned in its original packaging (including water seal stickers) and in salable condition.

 

A refund will be made to the purchaser upon request if payment has been received. Gift recipients are entitled to a nonrefundable merchandise credit. Cash refunds are not available for returns made at retail locations. To return or exchange your gift selection, please follow the instructions included with your package.