Frequently Asked Questions

How can I make returns or exchanges?

Tiffany & Co. offers complimentary shipping for any item that you’d like to return. Simply use the return label if enclosed in your delivery or visit this page to print a return label. Then drop off your package at the nearest UPS location. 

 

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Articles are accepted for credit or exchange in the U.S. if returned in saleable condition within 30 days, accompanied by a sales receipt. Some exclusions may apply. Fragrance must be returned in its original packaging (including wafer seal stickers) and in salable condition. Please note that items that are personalized with engraving, etching, embossing and other services may not be returned or exchanged.

 

A refund will be made to the purchaser upon request if payment has been received. Gift recipients are entitled to a nonrefundable merchandise credit. Cash refunds are not available for returns made at retail locations. To return or exchange your gift selection, please follow the instructions included with your package.

 

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