Frequently Asked Questions

How can I make returns or exchanges?

Tiffany & Co. offers complimentary shipping for any item you’d like to return. Simply visit this page to print a return label. Then drop off your package at the nearest UPS location. 


Articles are accepted for credit or exchange in the U.S. if returned in a saleable condition within 30 days, accompanied by a sales receipt. Some exclusions may apply. Fragrance must be returned in its original packaging (including wafer seal stickers) and salable condition. Please note that personalised items with engraving, etching, embossing and other services may not be returned or exchanged.


A refund will be made to the purchaser upon request if payment has been received. Gift recipients are entitled to a nonrefundable merchandise credit. Cash refunds are not available for returns made at retail locations. To return or exchange your gift selection, please follow the instructions included in your package.


Please note:

• Merchandise $75,000 and under will be accepted for return or exchange within 30 days of purchase.
• Merchandise over $75,000 or more will be eligible for exchange within 30 days of purchase. No refunds will be issued for purchases above $75,000.
• Merchandise must be accompanied by all original packaging.
o This is inclusive of blue boxes, Nabuka boxes and pouches.
• Watches must be returned with the same number of links presented at purchase and accompanied by the warranty card.


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