Tiffany & Co. Diamond, Gemstone & Pearl Jewelry Care

Gemstone and Pearl Care

Crafted from precious materials, diamond, gemstone and pearl jewelry requires special care and attention. Dating back to the mid-19th century, Tiffany’s legacy of discovering and acquiring rare gemstones played a major part in establishing the company as a world-renowned jeweler.

Day-to-day Care

Diamond, gemstone and pearl jewelry needs to be treated with care. Even a diamond, the world’s hardest material, can be damaged under certain circumstances, and other gemstones are delicate. To prevent damage as much as possible, we recommend that you avoid exposing your diamond, gemstone and pearl jewelry to the following:
 

  • Variable temperatures
  • Perfumes and cosmetics
  • Ultrasonic cleaning
  • Household chemicals

 

Learn More

Caring for your gold jewelry
Tiffany Jewelry Care Kit

How to Clean Gemstone and Pearl Jewelry

Gemstone Jewelry
 

  1. Follow the instructions included with the Tiffany Jewelry Care Kit.
  2. Place your gemstone jewelry into the Tiffany jewelry cleaner solution.
  3. After two minutes, use a pair of tweezers to remove your jewelry from the solution.
  4. Gently clean behind the settings and in between crevices with a soft bristle brush to remove any debris.
  5. Rinse the jewelry and dry with a Tiffany polishing cloth.

 

NOTE: Delicate gemstones can be cleaned with a soft brush and mild soap and water solution.

 

Pearl Jewelry
 

  1. If worn often, pearls should be cleaned and restrung professionally once a year.
  2. Between cleanings, wipe pearls gently with a damp cloth.

 

Find Your Nearest Store

Request a Repair

We are delighted to offer cleaning and repair for most Tiffany products. Our services include:
 

  • Professional jewelry resizing, cleaning, polishing and repair 
  • Watch battery replacement, resizing and maintenance
  • Leather repair


We accept products for servicing at Tiffany stores. 

Find Your Nearest Store

For other servicing questions, please contact clientservices@tiffany.com or call 800 464 5000.

To submit a repair request by mail, click below. 

Tiffany & Co. Item Repair

Frequently Asked Questions

How do I care for my diamonds?

Dust, pollution and daily wear all conspire to cloud the brilliance of a gemstone and dull the surface of platinum and gold. Tiffany & Co. suggests that your ring receive periodic professional maintenance. Our trained staff will check the setting and give your jewelry a thorough cleaning.

 

Between professional cleanings, Tiffany & Co. recommends the occasional use of our jewelry cleaning kit or a non-abrasive cleaner for diamond jewelry. Jewelry with stones other than diamonds may need other care.

How should I clean my diamond ring?

To clean your Tiffany diamond ring, use the Tiffany Jewelry Care Kit. Follow the warnings and instructions included. For delicate gemstones, use a soft brush with a solution of mild dish soap and lukewarm water. Rinse well and dry with a clean, soft cloth.

How do I care for my gemstone jewelry?

Certain basic precautions should be taken with all of your jewelry. However, some gemstones, as outlined in this section, require special care.

 

Take care to protect your jewelry from impact against hard surfaces and avoid contact with abrasive surfaces. Even a diamond can chip if hit with enough force or at just the right angle. Many stones such as amethyst, emerald, kunzite, opal, pearl, peridot, tanzanite and tourmaline are very delicate and easily abraded. Enamel can also chip or scratch when struck.

 

Gemstones can scratch other gemstones and wear away at precious metals. Therefore, avoid stacking those rings and bracelets that would be vulnerable to such abrasion. Extreme temperatures, perfumes, cosmetics, ultrasonic cleaning and household chemicals can also damage jewelry.

How do I care for my pearl jewelry?

Fine cultured pearls with thick nacre layers will last for generations if cared for properly. Cultured pearls should be kept free of perfumes, cosmetics, perspiration and dirt. You may gently wipe cultured pearls with a slightly damp cloth. Tiffany & Co. cultured pearls are strung on pure silk with knots between each cultured pearl. Over time, the silk will stretch, weaken and become soiled. If you wear your cultured pearls regularly, we encourage you to have your cultured pearls cleaned and restrung annually.

 

If worn often, pearls should be cleaned and restrung professionally once a year. Between cleanings, wipe pearls gently with a damp cloth.

How to polish pearls

If worn often, pearls should be cleaned and restrung professionally once a year. Between cleanings, wipe pearls gently with a damp cloth.

What cleaning and care services does Tiffany offer?

Tiffany & Co. offers a range of care services and resources to help you care for your most adored pieces.

 

Cleaning & Care services include:

  • Complimentary cleaning, offered on site
  • Complimentary resizing for all solitaire diamond ring purchases
  • Diamond valuations
  • Engagement ring and diamond consultations
  • Engraving
  • Jewelry polishing
  • Watch maintenance, battery changes, strap replacement and bracelet shortening
  • Prong checks
  • Repairs
  • Resizing

How should I store and organize my jewelry?

It is important to properly store jewelry when traveling, moving or at home in between uses. Keep jewelry in a storage box away from the elements whenever possible and separated to prevent pieces from becoming tangled or disarranged.

 

Storing Jewelry at Home

If your jewelry is used frequently, avoid excessive exposure to air and store it in a tarnish-proof cloth, such as the flannel pouch provided with your Tiffany & Co. piece or a storage box. Good storage boxes are lined with tarnish-proof fabric and have a separate space for each individual piece.

 

Packing Jewelry When Traveling

It is important to keep jewelry organized and protected while traveling. When traveling with several pieces, we recommend storing items in a box or bag with separate compartments. This will protect jewelry from becoming tangled or disarranged. Make sure items are away from clothing to prevent snags. Wear or carry any valuable pieces with you in case your luggage is lost. View the Tiffany x GLOBE-TROTTER 9" jewelry case for a secure and protective storage option.

 

Packing Jewelry for a Move

When moving, keep all items in their permanent storage location. If you are using a jewelry box, wrap and package individual pieces and place back in the box. Once all pieces have been protected and stored, secure your jewelry box with moving materials, like you would with any other piece of furniture. View the Tiffany leather jewelry case for a protective storage option.