Frequently Asked Questions

Can my Tiffany pen be repaired?

To find out if your pen can be repaired, you may either bring your item to your nearest Tiffany store or send in your item via mail. If you choose to send your item via mail, please follow the instructions listed below:


1. Download our Repair Form.

2. Print form and complete all information.

3. Enclose form with item to be repaired.

4. Send item and form, via an insured shipping method, to:



Customer Service Department

75-20 Astoria Boulevard, Third Floor

East Elmhurst, NY 11370 


After we make an assessment, we will send you a free estimate.


At this time, we can only accept shipments from customers residing in the US. If you reside outside of the US, please refer to your local Tiffany & Co. or you may call us at 800 464 5000 and we can assist you with your servicing needs.


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