Frequently Asked Questions

How to remove scratches from gold and platinum

Only polishing will remove scratches from gold and platinum. However, the patina of fine scratches that develops over time can add beauty to the jewelry and can reflect the journey a piece has taken. The polishing process removes metal and is only recommended to be carried out a few times over the life of the piece.


We recommend that gold and platinum only be polished by a professional. Any Tiffany store can fulfill polishing requests. Contact or call 800 464 5000 for servicing questions.


See our Gold and Platinum Jewelry Care guide for more cleaning and care information.


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