Only polishing will remove scratches from gold and platinum. However, the patina of fine scratches that develops over time can add beauty to the jewelry and can reflect the journey a piece has taken. The polishing process removes metal and is only recommended to be carried out a few times over the life of the piece.
We recommend that gold and platinum only be polished by a professional. Any Tiffany store can fulfill polishing requests. Contact CustomerRelations@Tiffany.com or call 800 464 5000 for servicing questions.
Visit our Care and Repair Guides to learn more about jewelry care and cleaning.
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