Care & Repair

FAQs

Shipping & Returns Information

Care & Repair

Shopping

Store Information

Engraving information

Love & Engagement

Business & Accounts Information

Tiffany Diamond

Career FAQ

My watch, which is an old model, is damaged. Why does the warranty not apply? Care and repair information What jewelry cleaning and care services does Tiffany & Co. Offer? How can I get my jewelry repaired? How much does it cost to repair Tiffany & Co. jewelry ? Does Tiffany & Co. offer free jewelry cleaning? How can I check on the status of my repair? Where can I get my jewelry cleaned? Can my necklace be lengthened or shortened? Where can I have my watch repaired? Where to buy silver cleaner?

My watch, which is an old model, is damaged. Why does the warranty not apply?

Sometimes the lack of regular maintenance of a watch can result in accelerated deterioration of the case and other components. Unfortunately, this type of damage is not covered by the warranty because it cannot be construed as a manufacturing defect.

Need Help, Contact Us

There's no question too small or request too big for our Tiffany client advisors. From choosing an engagement ring or gift to providing in-store or virtual appointments, we're always at your service.

Faq help
/

Care & Repair