Frequently Asked Questions

Our Most Up-to-date Store Information

Tiffany & Co. Stores

Most Tiffany & Co. stores in the United States are now open; we look forward to welcoming you back. Please visit our store locator for individual store hours and services, such as private in-store appointments.


Safety Measures in Store

We continue to follow guidance from regulatory authorities to ensure the safety of our teams, clients and communities. To ensure the well-being of our customers and store teams, open Tiffany & Co. stores are closely following safety measures, including:

  • Mandatory mask wearing
  • Maintaining social distance
  • Limiting the number of people in store at one time
  • Elevated store cleaning measures
  • Use of hand sanitizer dispensers


In-Store Pick-up

Some Tiffany stores are offering in-store pick-up. Local customers can place an order with their Tiffany store via phone. Our store teams will confirm product availability, process payment and provide confirmation once items are ready for contactless pick-up.


Cleaning and Repairs

We are not processing cleanings at this time. Our open stores are accepting items for repair to send to our Service Center. You may also send repairs directly to our Service Center by following the instructions listed      here. For more information, please call customer service at the Tiffany Service Center at 800 464 5000, where representatives are available from 10:00AM–6:00PM EST Monday–Friday.


Contact Us

As always, we’re at your service  at and by phone at 800 843 3269. Please note, due to high call and email volume, there are delays in email responses and answering and returning phone calls from our in-store and customer service teams. We appreciate your patience.