Frequently Asked Questions

Our Most Up-to-date Store Information

Tiffany & Co. Stores

All Tiffany & Co. stores in the United States are now open. We look forward to welcoming you back. Please visit our store locator for individual store hours and services, such as private in-store appointments.

 

Safety Measures in Store

We continue to follow guidance from regulatory authorities to ensure the safety of our teams, clients and communities. To ensure the well-being of our clients and store teams, Tiffany & Co. stores in the United States are closely following safety measures, including:

  • Mandatory mask wearing, if not fully vaccinated
  • Maintaining social distance
  • Limiting the number of people in store at one time
  • Elevated store cleaning measures
  • Use of hand sanitizer dispensers

 

Effective June 1, 2021

In the U.S., Tiffany & Co. stores will no longer require masks if you are fully vaccinated. In accordance with CDC guidelines, people are considered fully vaccinated two weeks after their second dose in a two-dose series, such as the Pfizer or Moderna vaccines, or two weeks after a single-dose vaccine, such as Johnson & Johnson’s Janssen vaccine. If these requirements are not met, you are not fully vaccinated.

 

In-Store Pick-up

Some Tiffany stores are offering in-store pick-up. Local clients can place an order with their Tiffany store via phone. Our store teams will confirm product availability, process payment and provide confirmation once items are ready for contactless pick-up.

 

Cleaning and Repairs

Our open stores are accepting items for in-store cleaning and repair to send to our Service Center. Appointments can be booked online and up to five items can be submitted per appointment. You may also send repairs directly to our Service Center by following the instructions listed here. For more information, please call Client Care at the Tiffany Service Center at 800 464 5000, where representatives are available from 10:00AM–6:00PM EST Monday–Friday.

 

Contact Us

As always, we’re at your service  at Tiffany.com and by phone at 800 843 3269. Please note, due to high call and email volume, there are delays in email responses and answering and returning phone calls from our in-store and client care teams. We appreciate your patience.